A ticket, end to end.
Seven steps. Three sides. Maintenance gets sorted because everyone is on the same ticket from report to sign-off.
- 01 Tenant 30 seconds
Reports what's broken
Tenant opens RentMate on their phone, attaches a photo, sets a priority, picks an access window. A magic link is all they need — no password, no marketing emails.
- 02 Property manager Under a minute
Triages in one click
Ticket lands in the org inbox. PM sets category and decides: send to a preferred provider invitation-only, or publish open to verified tradies in scope and radius.
- 03 Tradies 30–60 seconds per quote
Quote inside scope
Verified tradies see only jobs they're licensed to do. Excl. GST, GST, total, earliest start, optional notes. Submit and move on.
- 04 Property manager Under 5 minutes
Compares side-by-side
Every quote lined up in one table. Earliest start dates aligned. PM accepts the offer that suits the tenancy and the budget.
- 05 Tradie Same day in most cases
Schedules the job
Acceptance pings the tradie with the property address and the tenant's phone number. They confirm a slot inside the access window the tenant consented to (RTA s.48 compliant).
- 06 Tradie Whatever the job takes
Does the work, marks complete
Tradie hits start, hits complete. Optional photos of the fix. Completion notes go to the PM and the tenant.
- 07 Everyone Settled in days, not weeks
Off-platform invoicing + close-out
Tradie invoices the landlord directly through whatever they already use. PM closes the ticket. Reviews go both ways and the activity log keeps the receipts.
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