Tenants
Freealways
Tenants never pay. Ever.
- File tickets with photos
- Track ticket status
- Magic-link access — no account
- Privacy Act data export
Pricing
Two sides pay. Tenants never do.
Simple subscriptions, NZD inclusive of GST. No transaction take. Cancel any time. The same prices for everyone — no enterprise game.
Landlords + PMs
$49/mo, incl. GST
14-day trial, no card
- Up to 25 properties
- Unlimited tickets and requests
- Side-by-side quote comparison
- Invitation-only + open publishing
- Activity log + audit trail
- Privacy Act compliance built in
Tradies
$79/mo, incl. GST
5 quotes/month free forever
- Unlimited quotes
- Scope-filtered job board
- Invitations from preferred PMs
- Insurance + bond verification
- Off-platform invoicing
- Cert expiry reminders (30/7/1 days)
What's in each tier.
| Tenants | Landlords + PMs | Tradies | |
|---|---|---|---|
| Core | |||
| Maintenance tickets | — | Unlimited | Unlimited |
| Photo + video attachments | Yes | Yes | Yes |
| Service requests + offers | — | Unlimited | 5 free / mo, then unlimited on Pro |
| Activity log + audit | Read | Full | Own activity |
| Compliance | |||
| Privacy Act 2020 export + delete | Yes | Yes | Yes |
| RTA s.48 access windows | Set | View + enforce | Honour |
| PGDB / EWRB / LBP verification | View | Verified-only filter | Verify on signup |
| Sydney data residency (ap-southeast-2) | Yes | Yes | Yes |
| Money | |||
| Transaction take | — | 0% | 0% |
| Invoicing | Direct from tradie to landlord | Off-platform | Off-platform |
| GST handling on quotes | View | Explicit excl./incl. GST | Explicit excl./incl. GST |
| Operations | |||
| Multi-portfolio org structure | — | On request (pilot) | — |
| Bulk import (CSV) of properties + tenancies | — | Next release | — |
| API access | — | Pro tier (planned) | Pro tier (planned) |
| NZ-based support | Yes | Yes | Yes |
Frequently asked
- Is there an annual discount?
- Not at v1. We'd rather you cancel a month than be locked into a year that didn't fit. Annual pricing comes if our churn data shows it's actually a better deal for you.
- What about non-profits and community housing?
- Charity rate available: email kia.ora@rentmate.scalioni.com with your registered charity number.
- Are prices NZD?
- Yes. Everything is NZD. GST is included in the published prices and itemised on every invoice.
- Do you charge per user?
- No. One subscription covers your whole organisation (PMs + admins). Tenants are always free. Tradies have their own subscription.
- What happens after the trial?
- We email you on day 11 and again on day 14. If you don't add a card, the account moves to read-only — no data is deleted for 30 days. You can resume any time inside that window.